Thank you for choosing Fragrance Paradise. We prioritize efficient processing and safe delivery of your orders. Here's an overview of our shipping policy:
 

Order Processing:
 

• Expected Handling time is 1-2 business days. Our operational days are Monday through Friday, excluding public holidays.

• Orders placed by 5 PM AEST (our order cutoff time) will be processed on the same business day. Orders placed after 5 PM AEST will be processed on the next business day.

• You will receive a confirmation email with a tracking number once your order has shipped.
   

Standard Shipping:
 

• Expected Transit time is 2-5 business days. Our operational days are Monday through Friday, excluding public holidays.

• Expected Total delivery time to all destinations is 3-7 business days.
   

Shipping Costs:
 

• For orders under $150 in total order value: $6.95 Flat rate shipping cost

• For orders over $150 in total order value: Free shipping
   

Tracking Your Order:
 

• Track your order by using the tracking number and link provided in your shipment confirmation email.
   

Lost or Damaged Items:
 

• If your order is lost or arrives damaged, contact us immediately at info@fragranceparadise.com.au

• We will resolve the issue promptly, which may involve sending a replacement or issuing a refund.
   

Returns and Exchanges:
 

• Refer to our Return Policy for instructions on returning or exchanging items.
   

Contact Us:
 

• If you have any questions about our shipping policy, please email us at info@fragranceparadise.com.au
   

We are committed to delivering your orders swiftly and securely. Thank you for shopping with us!
 

Contact Information:
 

For any additional questions or assistance, please contact us:
 

• Email: info@fragranceparadise.com.au

• Phone: +61 457 117 117

• Support Hours: Monday to Friday, 9AM – 9PM

• Address: 82 Leslie St, St Albans VIC 3021, Australia